Privacy Policy
A legal disclaimer
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Privacy Policy – SENDVoice
Last updated: September 2025
SENDvoice is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard the information you provide during 1:1 consultations and training sessions.
Information We Collect
We may collect the following information when you engage with our services:
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Name and contact details (email, phone number, address).
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Information about your child’s special educational needs, education setting and circumstances, where shared voluntarily.
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Payment information (processed securely through third-party providers).
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Attendance and participation details for training sessions.
How We Use Your Information
Your information is used for the following purposes:
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To provide 1:1 consultations tailored to your needs.
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To deliver training sessions and follow up with resources.
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To process bookings and payments.
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To communicate with you about services, updates, and relevant resources.
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To meet any legal or safeguarding obligations.
Data Sharing
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We do not sell or share your personal information with third parties for marketing.
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Information may be shared with trusted third-party service providers (e.g. Microsoft Teams for training delivery, payment processors) where necessary.
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We may share information if required by law or safeguarding concerns.
Data Storage & Retention
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Personal information is stored securely in password-protected systems.
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We retain consultation notes and relevant records for up to 3 years, after which they are securely deleted.
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Financial records are kept in line with legal requirements (usually 6 years).
Your Rights
You have the right to:
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Request access to the data we hold about you.
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Request correction or deletion of your personal data.
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Withdraw consent to data processing (where applicable).
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Make a complaint to the ICO (Information Commissioner’s Office) if you believe your data has been misused.
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Consent
Your consent is at the centre of everything we do here at SENDVoice. When using our 1:1 services we shall send you a consent form via email which shall be held by us for GDPR purposes. As above, you have the right to request information held on you/your child at any time by contacting us via email.
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Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us at:
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